GENERAL INFO

The Factory Careers

The Factory Grand Opening with Deadmau5 - 07.16.21

Enjoy working in a fun and fast paced environment? Love music and interacting with people? Do you have excellent customer service skills and enjoy helping people have a great time?

The Factory at The District is accepting applications to join our team of rock stars. We offer full and part time positions in all aspects of our operations.

JOB FUNCTIONS:
• Greet guests upon entry to facility
• Scan and examine tickets or passes to verify authenticity
• Inform security and management of any witnessed rule infractions
• Assist with keeping the venue safe, clean, and presentable to the guest
• Resolve guest complaints or problems with accessing tickets on their mobile device
• Guide guests to bars, restrooms, box office or provide other instructions or assistance in case of emergency
• Ensure guests are safely and responsibly enjoying the show
• Work alongside security to monitor egress of all guests once show is complete
• Work with fellow staff members at the end of show to close the venue – this may include collecting discarded items from the main floor or reserved sections, picking up and properly storing event equipment such as chairs, barricade, Etc.
• May write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

QUALIFICATIONS:
• High school diploma or equivalent experience required
• Ability to perform duties in a professional manner and appearance
• Ability to make independent and good judgment decisions within proper policy and procedures
• Strong verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Position requires constant standing, climbing stairs, lifting and carrying 50 lbs+

Download an Application

Submit Your Application

JOB FUNCTIONS:
• Sell tickets to all available events at customers’ request
• Troubleshoot any account order concerns
• Process financial transactions for sales
• Examine tickets or passes to verify authenticity
• Assist with keeping the venue safe, clean and presentable to the guest. • Resolve guest complaints or problems
• Guide guests to exits or provide other instructions or assistance in case of emergency
• Assist patrons by giving directions places inside or outside the venue
• Ensure guests are safely and responsibly enjoying the show
• Work with fellow staff members at the end of show to close the venue – this may include collecting discarded items from the main floor or reserved sections, picking up and properly storing event equipment such as chairs, barricade, Etc.
• May write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

QUALIFICATIONS:
• High school diploma or equivalent experience required
• Ability to perform duties in a professional manner and appearance; ability to make independent and good judgment decisions within proper policy and procedures
• Strong verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Position includes standing, climbing stairs, lifting and carrying 50 lbs+

Download an Application

Submit Your Application

JOB FUNCTIONS:
• Monitor and authorize critical access points for authorized personnel which may include tour personnel, employees, and guests
• Assist with protection against theft and maintain safety of the premises
• Examine tickets or passes to verify authenticity
• Warn persons of rule infractions or violations
• Assist with keeping the venue safe, clean and presentable to the guest
• Resolve guest complaints or problems
• Guide guests to exits or provide other instructions or assistance in case of emergency
• Assist patrons by giving directions places inside or outside the venue
• Ensure guests are safely and responsibly enjoying the show
• Work with fellow staff members at the end of show to close the venue – this may include collecting discarded items from the main floor or reserved sections, picking up and properly storing event equipment such as chairs, barricade, Etc.
• May write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

QUALIFICATIONS:
• High school diploma or equivalent experience required
• Ability to perform duties in a professional manner and appearance; ability to make independent and good judgment decisions within proper policy and procedures
• Strong verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Position requires constant standing, climbing stairs, lifting and carrying 50 lbs+

Download an Application

Submit Your Application

For more information, please email us at info@thefactorystl.com.

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The Factory has made it a priority to heavily consider our community, our music fans, and most importantly our family & staff when coming to this decision.

Effective immediately, The Factory will require the following for ALL AGES:

  • Proof of Full Vaccination
    OR
  • Negative Covid-19 Test within 72 hours of showtime
    • Must be official lab results with time / date stamp and name
    • ACCEPTED: Rapid tests administered at pharmacies such as Walgreens & CVS
    • NOT ACCEPTED: Over-the-counter at-home rapid result tests

In addition to the requirements above, face masks are required to be worn when entering and while inside of the venue as mandated by St. Louis County.

Proof of vaccination & negative Covid test can be a physical copy or mobile photo, but must match photo ID and be presented upon entry.
A list of free St. Louis Testing Sites can be found at fctry.live/TESTSITES

Refunds:
Tickets purchased prior to Monday, August 16 were able to be refunded at point of purchase between August 16 and September 3, 2021.
Refunds are no longer available.

This is being done in an abundance of caution for our patrons, our staff, and the health of the live music industry.

We hope you can understand, accept, & join our efforts to #ROCKRESPONSIBLY



Please also be aware that The Factory is an almost totally cashless facility. Tickets can be purchased at our box office with all major credit cards and with Apple Pay. Concession at our bars can be purchased with all major credit cards and with Apple Pay. Band merchandise sales will accept all major credit cards and cash.