GENERAL INFO

The Factory Careers

The Factory Grand Opening with Deadmau5 - 07.16.21

Enjoy working in a fun and fast paced environment? Love music and interacting with people? Do you have excellent customer service skills and enjoy helping people have a great time?

The Factory at The District is accepting applications to join our team of rock stars. We offer full and part time positions in all aspects of our operations.

JOB FUNCTIONS:
• Greet guests upon entry to facility
• Scan and examine tickets or passes to verify authenticity
• Inform security and management of any witnessed rule infractions
• Assist with keeping the venue safe, clean, and presentable to the guest
• Resolve guest complaints or problems with accessing tickets on their mobile device
• Guide guests to bars, restrooms, box office or provide other instructions or assistance in case of emergency
• Ensure guests are safely and responsibly enjoying the show
• Work alongside security to monitor egress of all guests once show is complete
• Work with fellow staff members at the end of show to close the venue – this may include collecting discarded items from the main floor or reserved sections, picking up and properly storing event equipment such as chairs, barricade, Etc.
• May write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

QUALIFICATIONS:
• High school diploma or equivalent experience required
• Ability to perform duties in a professional manner and appearance
• Ability to make independent and good judgment decisions within proper policy and procedures
• Strong verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Position requires constant standing, climbing stairs, lifting and carrying 50 lbs+

Download an Application

Submit Your Application

JOB FUNCTIONS:
• Sell tickets to all available events at customers’ request
• Troubleshoot any account order concerns
• Process financial transactions for sales
• Examine tickets or passes to verify authenticity
• Assist with keeping the venue safe, clean and presentable to the guest. • Resolve guest complaints or problems
• Guide guests to exits or provide other instructions or assistance in case of emergency
• Assist patrons by giving directions places inside or outside the venue
• Ensure guests are safely and responsibly enjoying the show
• Work with fellow staff members at the end of show to close the venue – this may include collecting discarded items from the main floor or reserved sections, picking up and properly storing event equipment such as chairs, barricade, Etc.
• May write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

QUALIFICATIONS:
• High school diploma or equivalent experience required
• Ability to perform duties in a professional manner and appearance; ability to make independent and good judgment decisions within proper policy and procedures
• Strong verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Position includes standing, climbing stairs, lifting and carrying 50 lbs+

Download an Application

Submit Your Application

JOB FUNCTIONS:
• Monitor and authorize critical access points for authorized personnel which may include tour personnel, employees, and guests
• Assist with protection against theft and maintain safety of the premises
• Examine tickets or passes to verify authenticity
• Warn persons of rule infractions or violations
• Assist with keeping the venue safe, clean and presentable to the guest
• Resolve guest complaints or problems
• Guide guests to exits or provide other instructions or assistance in case of emergency
• Assist patrons by giving directions places inside or outside the venue
• Ensure guests are safely and responsibly enjoying the show
• Work with fellow staff members at the end of show to close the venue – this may include collecting discarded items from the main floor or reserved sections, picking up and properly storing event equipment such as chairs, barricade, Etc.
• May write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

QUALIFICATIONS:
• High school diploma or equivalent experience required
• Ability to perform duties in a professional manner and appearance; ability to make independent and good judgment decisions within proper policy and procedures
• Strong verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Position requires constant standing, climbing stairs, lifting and carrying 50 lbs+

Download an Application

Submit Your Application

POSITION SUMMARY: 
The Operations Manager will oversee venue operations, facilities repair and maintenance, and perform management functions at the live events. The Operations Manager will be responsible for day-to-day operations while working with the General Manager to ensure all event needs are met. Additionally, this position will include working with the production team to advance security and front of house needs at shows, ensuring the artist contract is properly fulfilled within the show budget. This position will work closely with staff to provide a high-level customer service, a friendly and safe environment at all events and work with operations team on developing policies and procedures. This position will also assist with planning and cost estimates for some of our third-party vendors. Furthermore, the Operations Manager will handle daily administration, oversee equipment and supplies inventory, and provide input on venue improvements. 

ESSENTIAL FUNCTIONS:
Responsible for overseeing and managing events. In constant contact with clients or tour managers to make sure all needs of the show are met, addressed, and resolved. Will assist with reviewing artist contracts related to security, merchandise, ticketing, and rider requirements. Work closely with the operations team on developing policies and procedures, assisting in operations planning and cost estimates, and overseeing staff for shows and projects. Manage backstage area of venue ensuring artist hospitality needs are met, which includes preparing greenrooms and being a resource to artists and their crew to answer any questions they may have. Responsible for the day-to-day office administrative work including staff schedules, timekeeping, hiring, supervising and monitoring of staff performance. Work with staff to create a friendly, safe environment at all events through proper training. Ensure all events have adequate equipment and supplies to function properly. Work with members of the operations team to procure these items at the most competitive price. Negotiate vendor contracts and maintain good working relationship with those vendors. Engage in venue improvements and projects by providing recommendations for improvements and working with management team to obtain bids, develop ROI (Return on Investment) analyses, and oversee projects to completion. Ensure venue is ready for opening and reporting any maintenance/supply needs to General Manager. Responsible for potential assistance with day of show settlement, prepare invoices and handle payroll discrepancies. 

REQUIRED QUALIFICATIONS: 
• A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in Business Management or related field
• 3-5 years of related work experience
• Previous experience managing private and concert events 
• Experience in venue and events operation, tours, including artist communication and settlements
• Computer savvy and proficient in MS Word, Excel, Outlook
• Strong written and verbal communication skills
• Previous management experience and strong leadership skills
• Strong organizational/ project management skills with the ability to multitask and prioritize workload
• Ability to work flexible schedule including nights, weekends, and holidays
• Music industry and live music experience preferred
Download an Application

Submit Your Application

THE ROLE:
As a seller you will be assigned to and responsible for a point of sale in the venue where artist merchandise is sold. Prior to the event you will be responsible for taking inventory and preparing the stand display. After the event, the seller is responsible for closing out which includes a final count on the remaining merchandise which is returned.

RESPONSIBILITIES:
· Ensure an excellent experience for each fan by providing prompt and thorough customer service
· Maintain accurate cash handling while processing purchases with the POS (point of sale)
· Properly handle guest credit/debit cards and applicable transactions
· Prepare your stand display before the event begins so that fans can view what is for sale
· Inventory- all items must be physically counted prior to the start of the event and again at the end of the show
· Assist fans with their purchases by sharing merchandise information such as pricing and sizing
· Work in a fast-paced, often loud, but exciting environment
· Maintain your stand throughout the duration of the event

REQUIREMENTS:
· Must be able to work up to 12 hours per shift
· Must be able to lift up to 30 lbs using proper lifting techniques
· Ability to stand for long periods of time
· Due to the hours scheduled applicants must have a reliable transportation
· Must have strong communication skills
· Must have cash handling experience
· Prior relatable experience is a plus

Download an Application

Submit Your Application

THE ROLE:
A runner assists in fulfilling the needs of the production department and most commonly includes running errands under the direction of the venue or tour production manager.

JOB RESPONSIBILITIES:
• Display a professional and personable attitude with touring and venue personnel.
• Deliver and retrieve items from local stores, vendors, airports, hotels, laundry
• Provide local area information to touring personnel.
• Maintain cash and receipts throughout the day.
• Assist with miscellaneous production projects as directed.
• Provide transportation for personnel throughout the show day (may be personal vehicle or large rental van/cargo van) Assist production staff with production-related duties backstage throughout the show day.

QUALIFICATIONS:
• Must be 21 years of age or older and possess a valid drivers license, operational cell phone and reliable transportation.
• Thorough knowledge of the local area, including area businesses & locations
• Safe driving habits extremely important.
• Friendly and personable, works well with others.
• Available for long shifts, including nights and weekends (typical show day runs about 16-18 hours).

Download an Application

Submit Your Application

THE ROLE:
As the stage manager you will act as a right hand to the Production Manager and oversee all lights, sound, video, stage build, etc.; and call all technical cues during performances. You will work directly with the tour and stagehands to ensure a successful and safe load in, load out, and show.

JOB RESPONSIBILITIES:
• Display a professional and personable attitude with touring and venue personnel
• Act as liaison between the touring crew and local crew
• Responsible for safe and consistent operation of all equipment 
• Oversee the entire load in, show, and load out.

QUALIFICATIONS:
• Excellent organizational skills
•Attention to detail
•Ability to multitask
•Ability to remain calm under pressure 
•Available for long shifts, including nights and weekends (typical show day runs about 16-18 hours)
• At least 3 years prior tour and stage production experience 
• Experience in stage lighting, audio, and basic video systems 

Download an Application

Submit Your Application

For more information, please email us at info@thefactorystl.com.

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The Factory has made it a priority to heavily consider our community, our music fans, and most importantly our family & staff when coming to this decision.

Effective immediately, The Factory will require the following for ALL AGES:

  • Proof of Full Vaccination
    OR
  • Negative Covid-19 Test within 72 hours of showtime
    • Must be official lab results with time / date stamp and name
    • ACCEPTED: Rapid tests administered at pharmacies such as Walgreens & CVS
    • NOT ACCEPTED: Over-the-counter at-home rapid result tests

In addition to the requirements above, face masks are required to be worn when entering and while inside of the venue as mandated by St. Louis County.

Proof of vaccination & negative Covid test can be a physical copy or mobile photo, but must match photo ID and be presented upon entry.
A list of free St. Louis Testing Sites can be found at fctry.live/TESTSITES

Refunds:
Tickets purchased prior to Monday, August 16 were able to be refunded at point of purchase between August 16 and September 3, 2021.
Refunds are no longer available.

This is being done in an abundance of caution for our patrons, our staff, and the health of the live music industry.

We hope you can understand, accept, & join our efforts to #ROCKRESPONSIBLY



Please also be aware that The Factory is an almost totally cashless facility. Tickets can be purchased at our box office with all major credit cards and with Apple Pay. Concession at our bars can be purchased with all major credit cards and with Apple Pay. Band merchandise sales will accept all major credit cards and cash.