GENERAL INFO

Box Office

The fastest and easiest way to purchase tickets for The Factory is through Ticketmaster.com. 

The Factory’s box office is located in front of the venue at 17105 North Outer 40 Road. The box office will be open two hours before each show and on Fridays from 10 a.m. – 2 p.m. Please note that The Factory is a cashless venue. The box office accepts all major credit cards for ticket purchases.

ADA Seating (Individuals requiring special assistance with mobility)
Patrons requiring mobility accessible seating should call Ticketmaster at 1-800-653-8000 or select the ADA ticket option on Ticketmaster.com 

Hearing accessibility (Hard of hearing/deaf individuals requiring special assistance)
Deaf/Hard of Hearing individuals: ASL interpreters are available by request only. Please email info@thefactorystl.com to request visual interpretation, which is subject to interpreter availability, at least two weeks before an event.

Visual accessibility (Visually impaired/blind individuals requiring special assistance)
Please call or email the venue prior to the day of the show at info@thefactorystl.com for assistance.

Tickets purchased through secondary sites, such as scalpers, may or may not be legitimate. The Factory is not responsible for tickets that were not purchased through the Ticketmaster system or at our box office. The Factory cannot resolve any ticketing issues involving secondary sites, such as lost or invalid tickets.

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The Factory has made it a priority to heavily consider our community, our music fans, and most importantly our family & staff when coming to this decision.

Effective immediately, The Factory will require the following for ALL AGES:

  • Proof of Full Vaccination
    OR
  • Negative Covid-19 Test within 72 hours of showtime
    • Must be official lab results with time / date stamp and name
    • ACCEPTED: Rapid tests administered at pharmacies such as Walgreens & CVS
    • NOT ACCEPTED: Over-the-counter at-home rapid result tests

In addition to the requirements above, face masks are required to be worn when entering and while inside of the venue as mandated by St. Louis County.

Proof of vaccination & negative Covid test can be a physical copy or mobile photo, but must match photo ID and be presented upon entry.
A list of free St. Louis Testing Sites can be found at fctry.live/TESTSITES

Refunds:
Tickets purchased prior to Monday, August 16 were able to be refunded at point of purchase between August 16 and September 3, 2021.
Refunds are no longer available.

This is being done in an abundance of caution for our patrons, our staff, and the health of the live music industry.

We hope you can understand, accept, & join our efforts to #ROCKRESPONSIBLY



Please also be aware that The Factory is an almost totally cashless facility. Tickets can be purchased at our box office with all major credit cards and with Apple Pay. Concession at our bars can be purchased with all major credit cards and with Apple Pay. Band merchandise sales will accept all major credit cards and cash.