GENERAL INFO

Box Office

The fastest and easiest way to purchase tickets for The Factory is through Ticketmaster.com. 

The Factory’s box office is located in front of the venue at 17105 North Outer 40 Road. The box office will be open two hours before each show and on Fridays from 10 a.m. – 2 p.m. Please note that The Factory is a cashless venue. The box office accepts all major credit cards for ticket purchases.

ADA Seating (Individuals requiring special assistance with mobility)
Patrons requiring mobility accessible seating should call Ticketmaster at 1-800-653-8000 or select the ADA ticket option on Ticketmaster.com 

Hearing accessibility (Hard of hearing/deaf individuals requiring special assistance)
Deaf/Hard of Hearing individuals: ASL interpreters are available by request only. Please email info@thefactorystl.com to request visual interpretation, which is subject to interpreter availability, at least two weeks before an event.

Visual accessibility (Visually impaired/blind individuals requiring special assistance)
Please call or email the venue prior to the day of the show at info@thefactorystl.com for assistance.

Tickets purchased through secondary sites, such as scalpers, may or may not be legitimate. The Factory is not responsible for tickets that were not purchased through the Ticketmaster system or at our box office. The Factory cannot resolve any ticketing issues involving secondary sites, such as lost or invalid tickets.

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Your safety and well-being is important to The Factory. The Factory is strictly following all current St. Louis County restrictions and policies, as well as recommendations from the CDC, as it relates to COVID-19.

A mask is required to enter the facility and must be worn at all times other than when drinking. This applies to people age five and older, including those who are vaccinated. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and even death. By visiting our establishment, you voluntarily assume all risks related to exposure to COVID-19.

Please also be aware that The Factory is an almost totally cashless facility. Tickets can be purchased at our box office with all major credit cards and with Apple Pay. Concession at our bars can be purchased with all major credit cards and with Apple Pay. Band merchandise sales will accept all major credit cards and cash.