TSG Factory STL, LLC, a Missouri limited liability company, doing business as The Factory at the District (“The Factory at the District”) recognizes that privacy is important and is committed to maintaining the privacy of personal information collected at this website. Unless you have “opted out” of receiving direct marketing contacts (as described below), when you provide any of the information described in this Privacy Notice (including information that may be automatically generated), you consent to the use and disclosure of that information as described by this statement. Together with The Factory at the District’s Commitment to Privacy, this describes the personal information that The Factory at the District collects and the uses that The Factory at the District will make of that personal information.
Information we collect and how we use it:
“Personal Information” is information that identifies you as an individual. We may collect personal information that identifies you as an individual, such as:
The Factory at the District collects personal information when you participate in various events and opportunities that we provide or sponsor, for example:
We may combine personal information that we collect about you with personal information you provide to us through other sources, such as ticket purchases, inquiries or marketing events. We will use the combined personal information in accordance with this Privacy Notice for as long as it is combined.
Other Information We Collect
“Other Information” is any information that does not reveal your specific identity or relate to you as an identifiable individual. Other Information is anonymous data.
Other Information includes:
How We Collect Other Information
The Factory at the District and The Factory at the District’s third-party service providers may collect Other Information in a variety of ways, including:
Certain information is collected by most browsers and devices, such as your Media Access Control (MAC) address, computer type, screen resolution, operating system version, device manufacturer and model and Internet browser type and version.
When you download and use an App, we and our service providers may track and collect App usage data, such as your location, or the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.
The physical location of your device and its associated date and time is collected by satellite, cell phone tower, Wi-Fi signals or other technologies. We may use your device’s physical location to provide you with personalized location-based services and content. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you do, we and/or our partners may not be able to provide you with the applicable personalized services and content.
Information such as your location as well as other information, such as your preferred means of communication, is collected when you voluntarily provide this information. Unless combined with Personal Information, this information does not personally identify you or any other user of the website or App.
Aggregated Personal Information does not personally identify you or any other user of the Site or App. For example, we may use Personal Information to calculate the percentage of The Factory at the District users who have a particular telephone area code or who use an Android device or an iOS device.
How We Use and Disclose Other Information
Because Other Information does not personally identify you, we may use and disclose Other Information for any purpose. If we are required to treat Other Information as Personal Information under applicable law, then we use and disclose it for the purposes for which we use and disclose Personal Information as detailed in this Privacy Notice.
In some instances, we combine Other Information with Personal Information, such as combining your name with your geographical location. If we combine any Other Information with Personal Information, such as when we combine information you provide upon registration with Other Information to provide you with targeted personalized marketing, the combined information will be treated by The Factory at the District as Personal Information.
Automatically Collected Information
We may passively collect information that is automatically sent to us by your web browser or your internet service provider. This information typically includes your domain name, your username, and your numerical IP address. The amount of information sent by your web browser depends on its settings. Please refer to your browser if you want to learn what information it sends. We use this type of information to see which web pages you visit at our website, which website you visited before coming to our website, and where you go after you leave our website. We can then develop statistics that help us understand how our visitors use our website and how we can improve it.
When you submit a question, comment, or a suggestion using this website, you will be required to provide information that we need to complete your request, including your name, address, phone number, and email address. We may have collected similar information from you in the past.
Cookie Generated Information
We may actively obtain information about you by installing a marker on your computer commonly called a “cookie”. Cookies enable us to know you by a computer-generated, unique identifier. By providing you with a unique cookie, we are able to create a database of your previous choices and preferences, and in situations where these choices or preferences need to be collected again; they can be supplied by us automatically, saving you time and effort. Your computer might be specially configured to reject cookies; please refer to your browser for more information. Many websites of companies associated with The Factory at the District will allow you to visit without accepting cookies, but some features of our websites may not work properly if you choose to reject cookies.
User Generated Information
We collect information at this website when you purchase a ticket or you make any other purchase, when you contact us and when you respond to surveys, questionnaires, or enter contests, sweepstakes, or giveaways that we might make available. If you provide us with your e-mail or e-mail us directly, you are voluntarily releasing the content of your e-mail to us (including your e-mail address). If you answer questions we have placed on the website page or a social media site, you are also voluntarily releasing that information to us. You may decide not to answer any questions presented to you at our website or on a social media site; if you do, you may still continue your visit, but we may elect not to provide you with services, opportunities, responses or features related to the questions you choose not to answer.
How Information is Used and Shared
We may use Personal Information for one or more of the following purposes:
In the course of any of these activities, we may transmit any of the information we have collected with affiliates or third parties. We may disclose your information to companies and individuals we employ to perform business functions on our behalf. An example of a third-party that could receive your personal information is a data processing contractor that operates computer systems on our behalf or a company with whom we transact business or associate with for the purposes of aggregating and analyzing demographic information, offering certain products, services, a contest, sweepstakes, or other promotion event.
Additionally, we might establish a business relationship with other persons or entities whom we believe are trustworthy and whom we understand their privacy policies to be consistent with ours. In such cases we might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.
To serve you better, we may combine information you give us online, in person, or through a promotional mailer. We may also combine that information with publicly available information and information we receive from or cross-reference with affiliates or third parties, including providers of third-party cookie and other third party browsing and use data.
We use this combined information to enhance and personalize the experience of you and others with us, and to recognize our customers so that we can communicate with you directly about products, tickets and events that may be of interest to you, and for other promotional purposes.
By using this website, you agree to the terms of this Privacy Notice. By agreeing to the terms of this Privacy Notice, you are consenting to our continued use of previously collected information under the terms of this Privacy Notice.
We may use all information collected at this website for direct marketing and e-marketing purposes including the sharing of the information with our affiliates or third parties unless you specifically request that it not be used for that purpose.
Links to Other Sites
For your convenience, our website may contain certain hyperlinks to other websites as well as to third-party websites. This Privacy Notice applies only to information collected on this website and not to information collected on linked sites. We encourage you to be aware when you leave this website and to read the privacy statements of each and every linked site that collects your personal information.
We are committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities. We do not target our websites to children less than 16 years of age or knowingly collect information from children for the purpose of selling products or services. If you are a parent or legal guardian and think your child under the age of 16 has given us information, you can contact us at firstname.lastname@example.org.
Third Party Advertisers
We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or allowed by law.
The criteria used to determine our retention periods include:
We use commercially reasonable methods consistent with industry practice to protect your personal information from unauthorized access or disclosure. While we consider these policies and procedures to be adequate, there is still a risk that your personal information could be misappropriated. No method of transmission over the Internet, or method of electronic storage, is completely secure. Therefore, we cannot guarantee the absolute security of your personal information. If you have any questions about security on our site, you can send an email to us at email address specified below.
Changes in this Privacy Notice
We reserve the right to modify this Privacy Notice at any time, so please review it frequently. If we make material changes to this notice, we will notify you here, by e-mail, or by means of a notice on our home page.
If you do not want us to use your personal information as described in this statement, please contact us at email@example.com. Please note that we will not be able to process questions or contact you without your personal information.
Your Personal Information might be stored and processed in any country where we have facilities or where we have engaged a service provider, including to the United States, which may have different data protection rules than in your country.
If you are located in the European Economic Area (“EEA”): Some non-EEA countries are recognized by the European Commission (“EC”) as providing an adequate level of data protection according to EEA standards (see the full list of countries). For transfers from the EEA to countries not considered adequate, please contact us to work with you to put in place adequate measures.
If you have any questions, comments, or would like to request access to the information The Factory at the District has gathered about you at this website by contacting us at firstname.lastname@example.org or write to the following address:
Information Request Center
TSG Factory STL, LLC
17105 North Outer 40 Road
Chesterfield, MO 63005
© 2020 TSG Factory STL, LLC. All rights reserved.
The Factory has made it a priority to heavily consider our community, our music fans, and most importantly our family & staff when coming to this decision.
Effective immediately, The Factory will require the following for ALL AGES:
In addition to the requirements above, face masks are required to be worn when entering and while inside of the venue as mandated by St. Louis County.
Proof of vaccination & negative Covid test can be a physical copy or mobile photo, but must match photo ID and be presented upon entry.
A list of free St. Louis Testing Sites can be found at fctry.live/TESTSITES
Tickets purchased prior to Monday, August 16 were able to be refunded at point of purchase between August 16 and September 3, 2021.
Refunds are no longer available.
This is being done in an abundance of caution for our patrons, our staff, and the health of the live music industry.
We hope you can understand, accept, & join our efforts to #ROCKRESPONSIBLY
Please also be aware that The Factory is an almost totally cashless facility. Tickets can be purchased at our box office with all major credit cards and with Apple Pay. Concession at our bars can be purchased with all major credit cards and with Apple Pay. Band merchandise sales will accept all major credit cards and cash.