Privacy Commitment

This policy defines the commitment of TSG Factory STL, LLC, a Missouri limited liability company d/b/a The Factory at the District (“The Factory at the District”) to protect the privacy of personal information that is collected or used by The Factory at the District in the course of conducting The Factory at the District’s business. The scope of this policy includes the collection and use of employee, customer, supplier and other third-party personal information. The Factory at the District will, and will cause its affiliates to, establish and maintain business procedures that are consistent with this policy.

We respect the privacy rights of individuals.

The Factory at the District takes privacy seriously and is committed to complying with legal requirements regarding the privacy of personal information. The Factory at the District will, from time to time, review its personal information collection, use, and disclosure practices in order to assure compliance with laws and regulations.

We give notice of Personal Information collection.

The Factory at the District will give notice when personal information is collected consistently with applicable law. All notices will explain the need for the information and describe how the information will be used.

We get explicit consent for sensitive information/opt-in.

To the extent required by applicable law, The Factory at the District will maintain procedures to assure that sensitive information is collected with explicit consent.

We process and distribute information consistent with notice.

The Factory at the District will collect and use personal information consistent with the notices that have been provided. However, The Factory at the District may decide to remove identifiable features from collected personal information and the resulting information may then be used for statistical, historic, scientific or other purposes, consistent with applicable law.

We provide individuals a way to access and correct their information.

The Factory at the District will maintain commercially reasonable procedures consistent with applicable law for individuals to gain access to their collected personal information and, when appropriate, correct any information that is inaccurate or incomplete, or have their personal information deleted.

We provide information security.

The Factory at the District will use commercially reasonable efforts to maintain the security of personal information, and protect the integrity of such information.

We require others who process The Factory at the District data to comply with applicable law.

The Factory at the District will require others who acquire or provide personal information from or to The Factory at the District, including those engaged to provide support services, to appropriately protect personal information.

We will disclose Personal Information when required by Law or court order.

The Factory at the District will, as permitted or required by law or court order, collect, use, transfer and/or disclose personal information pursuant to procedures that do not require giving notice (for example, in connection with law enforcement investigations).

We provide a way to process complaints.

The Factory at the District will publish the procedures for responding to complaints regarding potential deviations from its established procedures for protecting personal information.

We align our Human Resource processes with The Factory at the District’s policy.

The Factory at the District will align its Human Resources processes, policies, practices, and guidelines to comply with this Policy.

We maintain the flexibility to change this policy.

The Factory at the District reserves the right to modify and update this policy or its related business practices at any time.

If you are concerned about our use of your Personal Information, please contact us at


The Factory has made it a priority to heavily consider our community, our music fans, and most importantly our family & staff when coming to this decision.

Effective immediately, The Factory will require the following for ALL AGES:

  • Proof of Full Vaccination
  • Negative Covid-19 Test within 72 hours of showtime
    • Must be official lab results with time / date stamp and name
    • ACCEPTED: Rapid tests administered at pharmacies such as Walgreens & CVS
    • NOT ACCEPTED: Over-the-counter at-home rapid result tests

In addition to the requirements above, face masks are required to be worn when entering and while inside of the venue as mandated by St. Louis County.

Proof of vaccination & negative Covid test can be a physical copy or mobile photo, but must match photo ID and be presented upon entry.
A list of free St. Louis Testing Sites can be found at

Tickets purchased prior to Monday, August 16 were able to be refunded at point of purchase between August 16 and September 3, 2021.
Refunds are no longer available.

This is being done in an abundance of caution for our patrons, our staff, and the health of the live music industry.

We hope you can understand, accept, & join our efforts to #ROCKRESPONSIBLY

Please also be aware that The Factory is an almost totally cashless facility. Tickets can be purchased at our box office with all major credit cards and with Apple Pay. Concession at our bars can be purchased with all major credit cards and with Apple Pay. Band merchandise sales will accept all major credit cards and cash.