GENERAL INFO

The Factory Rules and Prohibited Items

The Factory’s goal is for everyone to have a fun and safe experience. We kindly ask that you respect everyone in the venue; including the patrons, the staff and the performers.

All guests and their belongings are subject to search upon entry to the venue. You can help keep the lines moving quickly by leaving bags (larger than 12”x10”x10”) and prohibited items at home. Any prohibited items that are confiscated will not be held or returned. This list is subject to change without notification.

The following items are PROHIBITED:

  • NO Weapons of any kind (including concealed) or items that can be used as a weapon
  • NO Pocketknives or multi-tools
  • NO Pepper spray or mace
  • NO Fireworks
  • NO Chains or spikes, including wallet chains
  • NO Jewelry or clothing that could inflict harm
  • NO Illegal substances, including drugs and drug paraphernalia
  • NO Prescription medication unless it is in the original marked bottle, along with a proper matching ID
  • NO Outside food or drinks*
  • NO Glass containers of any kind
  • NO Beverage containers, including Camelbacks, flasks and thermoses
  • NO Bags larger than 12”x10”x10”. The venue will not hold or store bags deemed too large for entry
  • NO Professional cameras or recording devices of any kind (photo, video or audio). Professional cameras or any camera with a lens longer than 2” (detachable or non-detachable) are not permitted
  • NO Stickers
  • NO Skateboards or scooters
  • NO Aerosol containers of any kind
  • NO Laser pointers
  • NO Glow sticks
  • NO Hula hoops or other toys/games
  • NO Noisemaking devices
  • NO Balloons or stuffed animals
  • NO Permanent markers, spray paint or silly string
  • NO Signs larger than 11”x17” or any sign attached to a stick or pole
  • NO Personal seating, including chairs, stools or strollers
  • NO Selfie Sticks, Go Pros or tablets of any kind
  • NO Umbrellas
  • NO Pets, other than service animals; not to include comfort animals
  • NO Abusive, foul or disruptive language
  • NO Fighting, taunting, threatening remarks, gestures or harassment of any kind
  • NO Throwing objects of any kind
  • NO Items or actions deemed dangerous or inappropriate by the venue staff
  • NO Moshing, crowd surfing or stage diving (this can result in removal from the venue)
  • NO Unauthorized/unlicensed vendors allowed
  • NO Unauthorized solicitation and materials, including handbills, flyers or giveaways

* Exceptions will be made for those with medical requirements and/or special needs. Individuals with these special needs should contact a security person upon entry for special attention.

Event security reserves the right to deem any other item inappropriate.

All shows are for guests 12 years old and up unless noted on the show event page. Children under 12 can attend an “All Ages” event when accompanied by their legal guardian. All children five years or older will need a valid ticket to enter the venue. The Factory highly recommends ear protection for anyone under 16 years of age.

A valid, non-expired, government-issued photo ID is required for anyone planning to purchase and/or drink alcohol at the venue. Anyone without proper ID, regardless of age, will not be permitted to buy, hold, or drink alcohol. If the security staff are presented with a fake ID, the patron will not be allowed to enter the venue and a refund will not be given. Shows that are listed as 18+ or 21+ require a valid, non-expired, government-issued photo ID to enter the venue. Minors cannot attend an 18+ or 21+ show even with their legal guardian.

Reentry is not allowed once you have entered the venue for a show.

The District will not allow overnight queueing. Sightlines inside The Factory give an unobstructed view from every angle, so there is no need to line up early to get a great place to watch the show. Fans that do want to line up prior to doors can start lining up at 10 am on the day of the show.

The Factory is a non-smoking facility. Smoking and vaping are not allowed inside the venue. Smoking is restricted to the two second floor smoking decks for our 21+ patrons.

All Tabs left open at the bar will be closed at the end of the event and a 20% gratuity will be added to the bill.

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The Factory has made it a priority to heavily consider our community, our music fans, and most importantly our family & staff when coming to this decision.

Effective immediately, The Factory will require the following for ALL AGES:

  • Proof of Full Vaccination
    OR
  • Negative Covid-19 Test within 72 hours of showtime
    • Must be official lab results with time / date stamp and name
    • ACCEPTED: Rapid tests administered at pharmacies such as Walgreens & CVS
    • NOT ACCEPTED: Over-the-counter at-home rapid result tests

In addition to the requirements above, face masks are required to be worn when entering and while inside of the venue as mandated by St. Louis County.

Proof of vaccination & negative Covid test can be a physical copy or mobile photo, but must match photo ID and be presented upon entry.
A list of free St. Louis Testing Sites can be found at fctry.live/TESTSITES

Refunds:
Tickets purchased prior to Monday, August 16 were able to be refunded at point of purchase between August 16 and September 3, 2021.
Refunds are no longer available.

This is being done in an abundance of caution for our patrons, our staff, and the health of the live music industry.

We hope you can understand, accept, & join our efforts to #ROCKRESPONSIBLY



Please also be aware that The Factory is an almost totally cashless facility. Tickets can be purchased at our box office with all major credit cards and with Apple Pay. Concession at our bars can be purchased with all major credit cards and with Apple Pay. Band merchandise sales will accept all major credit cards and cash.